Terms and Conditions of Sale

Intellectual Property Rights

University of Hindsight is a registered trademark, Copyright in the design belongs exclusively to the store owner.

 

For certificates, a purchase grants you a licence to use the supplied products for your own personal or business use, including gifting. You may not resell, distribute or share the products in any way other than as expressly granted nor use the University of Hindsight name or logo for any other purpose.

Delivery

Certificates

Digital - please allow 2 working days from order to production of the certificate. It will then be emailed directly to you using the email address provided. If you need it sooner, please let us know and we will do our best to expedite production.

Physical - please allow 2 working days from order to production of the certificate, following which it will be posted to you Royal Mail First Class. Please allow several working days for delivery, we cannot be held liable for any delays in the postal system

Apparel and other items

Please allow 2 working days from order to production of the item, if a longer lead time is needed for example due to stock on printing delays, this will be stated on the item description. Items will then be posted Royal Mail 48. Please allow several working days for delivery, we cannot be held liable for any delays in the postal system.

Returns Policy

Customised Products (e.g. certificates)

Where products are customised for you, no returns are accepted unless the item has been damaged on delivery or is faulty. 

In this case, please contact us in the first instance to request further information and let us know the nature of the problem. Please retain the item as evidence of damage or fault. 

Non-Customised Products (e.g. Tshirts, Hoodies)

You may return the product for a refund for any reason up to 30 days following the date of delivery. The item must be returned at your own cost, unworn/unused and in it's original packaging. On receipt of the returned item we will refund the original cost back to your original purchase method. Please contact us first for a returns number so that we can deal with the return quickly, and let us know the reason for return (faulty, damaged, changed mind, wrong size etc). We will cover return postage for faulty or damaged items.

Warranties

All are warranted against defects in materials and workmanship for a period of 12 months.

Nothing in these Terms of Sale affects your statutory rights.